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Regarding the International Shipping

Thank you for visiting our website.

 

We ship internationally. Please read the following carefully before ordering at our online shop.

 

*:..。o○☆゚・:,。*:..。o○☆*:゚・:,。*:..。o○☆ *:..。o○☆゚・:,。*:..。o○☆*:゚・:,。*:..。o○☆

 

For overseas customers,


We ship internationally by DHL or EMS.
* You cannot specify the shipping method.

Please be informed that paying the customs clearance fee, customs duty and some other relevant taxes for items shipped internationally is the responsibility of the recipient. You cannot cancel your order or refuse to receive your parcel because of these import-related payments.
* Customers should get the latest information regarding import to your country, including the import duty, the de minimis, etc., on your responsibility.
* Do not ask us to write the price on the invoice lower than the actual value. We will not be able to fulfill this kind of request.
* When your parcel is returned to us, other than the delivery company's trouble, the return and re-shipping costs will be charged.


We will choose the shipping method (DHL or EMS) depending on the situation, e.g., the destination area, order quantity, etc. Regarding the shipping method for international shipping, please also refer to the following page.
https://metamorphose.gr.jp/en/metamornews/144719

We ship orders by EMS to the countries/areas except for the countries listed on the page from the link above. EMS is sometimes temporarily suspended or considerable delays are expected for reasons such as the worldwide restrictions on flights. Please also refer to the latest news from Japan Post and the information from a post office or the delivery company of EMS in the destination country.

< News on Japan Post website >
English: https://www.post.japanpost.jp/int/information/index_en.html
Japanese: https://www.post.japanpost.jp/int/information/index.html
* The news in Japanese might be updated ahead of the English version.

If Japan Post temporarily suspends the acceptance of EMS to the country of your shipping address, your order will be processed as follows:
* The order to the destination where EMS is temporarily unavailable will be shipped by DHL when the shipping cost by DHL is approximately the same as the cost by EMS.
* We will ask DHL for a quotation of the shipping cost if your shipping address is not in the countries/areas listed here and EMS is not available. When the shipping cost to your shipping address by DHL is much higher than EMS, we will ask you which to choose, to ship your order by DHL for an extra shipping cost or to hold for shipment until Japan Post resumes the acceptance of EMS.


About Shipping
 

 

Thank you.

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