Thank you for shopping at Metamorphose Online Shop.
During the summer holiday period, our international shipping operations will be suspended from August 13 (Thu) to August 16 (Sun), 2026, and our English Customer Support Team will be unavailable from August 7 (Fri) to August 17 (Mon), 2026.
Please note that responses to inquiries in English and international shipments may be delayed during this period. Please allow up to two weeks for order processing and shipping.
【Closure Period】
International Shipping Operations: August 13 (Thu) - August 16 (Sun), 2026
Inquiry Responses in English: August 7 (Fri) - August 17 (Mon), 2026
《About Shipping》
・The Shipping Operation by the English Customer Support Team will be temporarily suspended during the period above.
・The orders placed by 10:00 AM JST on August 7 will be shipped before the summer office closure.
*Orders may be shipped after we reopen for business depending on the situation, such as back-ordering.
*Orders placed after the dates above may be shipped before our summer holiday closure, depending on the situation. If you would like your order to be shipped after the holiday period, please leave a message in the notes section when placing your order.
・The shipping notification email (the tracking number notice) may be sent later than usual. Please allow us a few business days to notice it.
・The ordered items will also be secured during the period above. We will contact you if there is a sold-out item in your order after the holiday period.
・The orders in English with the Japanese shipping address will be shipped by the domestic mail order department. All orders in Chinese will be shipped by the Chinese Customer Support Team.
・Regarding the tracking status of your order after shipping out, please contact your local post office/delivery company with the tracking number.
・The Metamorphose points for your order will be added to your account after we confirm manually that it has been delivered. It will be resumed after the holiday period. (Membership registration is required to earn the points)
《About Shipping Address Change》
・If you need to change the shipping address after placing an order, please let us know the new address by email (english-inquire@metamorphose.gr.jp) with the subject below.
Contact email address: english-inquire@metamorphose.gr.jp
Subject: [Order#xxxxxx] Shipping Address Change
*Please note that we may be unable to change the shipping address once order processing has begun (No separate notification will be sent when order processing begins). In such cases, the recipient will need to contact the shipping carrier directly to arrange a change of delivery address.
*Please make sure to let us know your order number. (Please change "xxxxxx" in the subject above to your order number)
*Please let us know the addressee's name, address, zip code, and phone number.
*The inquiry without your order number might not be responded. If your parcel has to be returned, the return shipping costs will be your responsibility.
《About Inquiry Response》
・The inquiry response operation will be temporarily suspended during the period above.
・Inquiries regarding defective products or shipping errors will also not be handled during the above-mentioned holiday closure period for Inquiry Responses in English. We will respond to these inquiries after business resumes.
・We will not be able to respond to inquiries regarding the following issues submitted from 3:00 PM JST on August 6 through August 17. Please note that they will not be responded to after the inquiry operation is resumed.
・We will respond to inquiries except for the following issues after our operation resumes. The inquiries may be responded to out of order depending on the inquiry details. Please allow more time than usual to respond to inquiries.
- Stock availability inquiries and requests to check for sold-out items
- Waiting list registration (available for pre-order items only)
- Size exchanges
- Requests to add items to an order or combine shipments
- Order cancellations or modifications (Please note that we do not accept cancellations except in cases of product defects.)
- Product specifications, such as color, size, and other details (Please refer to the individual product pages.)
*Please note that an item you inquire about may be sold out during the holiday closure. In addition, items that are available at our physical stores may be restocked on our online store without prior notice.
*Orders will be processed and shipped as placed, even if we receive a request for cancellation or changes during this period. If an order must be returned or reshipped as a result, any additional shipping costs will be the responsibility of the customer.
We apologize for any inconvenience this may cause and appreciate your understanding.
Metamorphose English Customer Support Team
