Act on Specified Commercial Transactions

 

♦For Domestic Customers:

distributor METAMORPHOSE BUREAU Co., Ltd.
representative Manami Matsuoka
Address METAMORPHOSE BUREAU Co., Ltd.

LAUREL COURT HORIE KOEN BUILDING 1001,
1-13-6 KITAHORIE, NISHI-KU,
OSAKA JAPAN
Tel 06-6532-6856
E-mail order - order@metamorphose.gr.jp
inquiry - inquire@metamorphose.gr.jp
methods of payment
  • ・postal transfer
  • ・C.O.D. (cash)
  • ・C.O.D. (credit card)
  • ・C.O.D. (e-money)
  • ・online credit card
  • ・convenience store payment
  • ・China UnionPay 
  • ・Alipay
due date for payment within 5 business days after receiving an email confirmation of the order
fee ・consumption tax - 8%
・postage (tax included) :
   Honshu (the main land) … 864 yen
   Hokkaido … 1,720 yen
   Okinawa … 2,160 yen
(free shipping with the order over 32,400 yen (tax included))
・postal transfer fee - 80~330 yen
・C.O.D. fee
total amount ------------------- C.O.D. fee
Under 10000 yen----------------- 324 yen
10000 yen - 30000 yen ---------- 432 yen
30000 yen - 100000 yen --------- 648 yen
100000 yen - 300000 yen -------- 1,080 yen

* total amount = item amount + the postage
about shipping SAGAWA Transport
the time of delivery of the goods postal transfer & credit card - within 1 week after confirmation of payment
C.O.D. - Any in-stock items will be shipped within 1 week after the order
* If there are any backordered items, they will be shipped as soon as they become available
Exchanges and Returns/defective goods You can exchange a product if it is in new and unworn condition, or if it has a manufacturing defect.
Make sure to return the item within a week from the receipt of goods and
We also have a policy of no refunds or exchanges for discounted and special set products.
Shipping Costs for Exchanges and Returns In the case of the exchange or refunding for defected goods or shipping/handling mistakes by Metamorphose,
shipping costs are our responsibility.

In all other situations it becomes the responsibility of the customer.
In the case of bargain sale items or set items, unless a product is defected or was sent by mistake, no refunds or exchanges are permitted.
inquiry Feel free to contact us if you have any questions or suggestions, and thanks for your interest in Metamorphose.
・order & inquiry by e-mail - see above
・order & inquiry by phone - +81-75-211-8665
・Open from 10:00AM - 7:00PM in japan time (Close every Saturday and Sunday)

♦For International Customers:

For information on payment method or shipping fee, please refer to FAQ.